Frequently Asked Questions

We look after your devices, accounts and systems day to day: a service desk for your team, monitoring and maintenance, on-site visits when needed, and proper setup for new starters and new devices. It can sit alongside your in-house IT person or replace the need for one.

Yes. We plan the move first, then migrate email, files, servers and applications in stages and test along the way, so disruption stays low. Afterwards we keep the environment secure and review the costs so they stay predictable.

Microsoft Entra ID is the sign-in and identity service behind Microsoft 365 and Azure, and it is where multi-factor authentication is enforced. Microsoft Intune manages company laptops and phones, so they are set up, secured and updated from one place. Most businesses on Microsoft 365 benefit from both, and we configure them as part of your setup.

We start with a security assessment to show where you stand, then close the biggest gaps first: identity protection with multi-factor authentication, Microsoft Defender endpoint security, email protection, and tested backups and disaster recovery. We can also review where you stand against the Essential Eight.

Yes. We map your current processes, implement and configure Odoo around them, connect it to your other systems, migrate your data, test it, and train your team. If you are not sure Odoo is the right fit, an ERP discovery helps confirm that before you commit.

Yes. We bring data from your spreadsheets and business systems into Power BI dashboards, automate repetitive workflows, and help you work out where AI is genuinely useful and whether your data is ready for it.

Yes. The Australian Signals Directorate received more than 84,700 cybercrime reports in 2024-25, about one every six minutes, and small businesses reported an average cost of $56,600 per report (ASD Annual Cyber Threat Report 2024-25). Many attacks are automated and try every business they can reach, so multi-factor authentication, prompt updates and tested backups matter at any size.

The Essential Eight is a set of eight mitigation strategies from the Australian Signals Directorate, including patching applications and operating systems, multi-factor authentication, restricting administrator privileges and regular backups. ASD's maturity model scores each strategy from level zero to level three. We can review where you stand and plan the next improvements in order of impact.

Microsoft keeps the service running, but its default retention is short. Deleted Exchange Online items are recoverable for 14 days by default (up to 30 if an administrator extends it), and the SharePoint and OneDrive recycle bins hold deleted files for 93 days. After that, deleted email and files are generally gone, so a separate backup protects you from accidental deletion, ransomware and staff who leave.

It depends on the problem. Software faults, settings and many account issues can be fixed over a remote session. Hardware faults, failed drives and equipment that needs hands-on work usually need the device brought in or a technician on site. Tell us what is happening and we will recommend the quickest option.