Privacy Policy

This Privacy Policy explains how iTechnology Australia (ABN [ABN]) (“iTechnology Australia”, “we”, “us”, “our”) handles personal information.

We are committed to protecting your privacy and handling personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Depending on how you deal with us, we may collect:

• Contact details, such as your name, email address, phone number and address.
• Business details, such as your company name and job title.
• Service records, such as repair and support tickets, device details and your service history with us.
• Payment and billing information needed to invoice and receive payment.
• Job application details, such as your CV, work history and references.
• Website information, such as your IP address, browser and device type, and the pages you visit.

When we repair a device, recover data or provide IT support, our technicians may be able to see files, photos, emails and other information stored on it. We treat this information with care:

• We only access the information needed to complete the work you have asked for.
• We do not copy, keep or browse your personal files beyond what the job requires.
• Recovered or backed-up data is kept for no longer than [retention period, e.g. 30 days] after the job is complete, and is then securely deleted.
• Replaced or disposed-of storage devices are [securely wiped / physically destroyed] before disposal.

We collect personal information when you:

• contact us through our website, by phone or by email;
• visit one of our offices or bring in a device for repair;
• book a meeting through our online booking tool;
• use our services or receive IT support from us;
• apply for a job with us; or
• browse our website.

Where practical, we collect information directly from you. Sometimes we may receive it from your employer or organisation when we provide services to them.

We use personal information to:

• provide repairs, IT support and our other services;
• prepare quotes, invoices and process payments;
• respond to your enquiries and keep you updated about your jobs;
• assess job applications;
• improve our website and services; and
• send you news and offers, but only where you have agreed to receive them (see Direct marketing).

We do not sell your personal information. We only share it where needed to provide our services or where the law requires, for example with:

• payment processors and our accounting and business software providers;
• couriers, parts suppliers and manufacturers (for example, for warranty claims);
• cloud, email and IT service providers that help us run our business; and
• government or law enforcement bodies where we are legally required to.

We require these organisations to protect your information and only use it for the purpose we provided it.

Some of the service providers we use may store or process information outside Australia, including in [countries, e.g. the United States]. Where this happens, we take reasonable steps to make sure your information is protected in line with the Australian Privacy Principles.

Our website uses cookies and similar technologies to work properly. Some features are provided by third parties, which may collect information under their own privacy policies:

• Calendly, our online booking tool, is loaded on our website. If you book a meeting, the details you enter are sent to Calendly.
• Google Maps is used to show our office locations on our Contact page, and Google may set cookies when the map loads.

These third-party tools are optional. They only load if you click Accept on our cookie banner or switch on non-necessary cookies in Cookie settings. If you reject them, the map is replaced by a link to Google Maps and booking opens Calendly in a new tab. We store your choice in a cookie for six months, and you can change it at any time using Cookie settings in the footer of every page.

You can also block or delete cookies in your browser settings, although some parts of the website may not work as intended.

We will only send you marketing messages if you have agreed to receive them. Every marketing email includes an unsubscribe link, and you can opt out at any time by contacting us. We comply with the Spam Act 2003 (Cth).

As an IT company, we take security seriously. Our measures include:

• access controls, so only staff who need information can see it;
• secure, up-to-date systems and encrypted storage where appropriate;
• staff training and confidentiality obligations; and
• secure deletion and disposal of information we no longer need.

No method of storing or transmitting information is completely secure, but we work hard to protect it.

We keep personal information only for as long as we need it for the purposes described in this policy, or as required by law (for example, tax and business records). Job applications are kept for [period, e.g. 12 months]. When we no longer need information, we securely destroy or de-identify it.

You can ask to see the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Please contact us using the details below. We will respond within 30 days. In limited cases the law allows us to refuse access; if so, we will explain why.

We follow the Notifiable Data Breaches scheme. If a data breach is likely to result in serious harm, we will notify the affected people and the Office of the Australian Information Commissioner (OAIC) as required by law.

If you have a concern about how we have handled your personal information, please contact us using the details below. We will acknowledge your complaint and aim to respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

Our services are not directed at children. We do not knowingly collect personal information from children under 16 without the consent of a parent or guardian.

We may update this policy from time to time. The latest version will always be published on this page, with the date it was last updated shown at the top.

For privacy questions, requests or complaints, please contact us:

• Email: info@itechnologyaustralia.com.au
• Phone: 1300 803 757
• Post: iTechnology Australia, Site 10/26 Bligh St, Rosny Park TAS 7018

You can also reach us through our Contact page.